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Updated by user Jul 20, 2016

Since we have yet to hear from the store on how to fix this problem, we have researched and talked to many other stores. Now we have spent money on hand held sanders as we have to sand everything down to the bone with different sand paper grains and then try to apply the stain again in hopes that it turns out better. We will be asking (bare minimum) for a complete refund and a refund for the materials we had to buy in order to fix this disaster.

Original review posted by user Jul 15, 2016

My husband and I bought stain for our kitchen cabinets from their store in Lexington, SC. We explained that this was our first experience with staining cabinets and we asked if they had any advice considering they are supposed to know their products and have experience.

Two different workers gave us the same advice and wrote on our cans for how to apply and when to apply each product. The advice did not match the directions on the products so we questioned the process to which the workers guaranteed that they knew what they were talking about. They told us we had to first put a clear sealer on the cabinet, then lightly sand, and then add the oil stain. We closely followed the directions to find out that they had told us all wrong.

We relied on their expertise and they screwed us over. We called other paint stores and they said by putting the sealer on first you will not be able to have the stain soak in to show the grains. These were brand new cabinets and they are now ruined and look TERRIBLE. The stain will not soak in and is piled on top with tons of drip marks.

We spent thousands of dollars redoing our kitchen and now this stain has destroyed the whole look. We called and talked with the store manager who insisted that we did it the correct way and did not have any suggestions for how to fix the problem. In addition, he barely acknowledged my issue until I put him on the phone with my husband. I'm happy to see Lexington has no value for women.

(NOT) We now have to figure out a way to prevent simply painting the cabinets (and losing a lot of value in our kitchen) and try and still use the nice grain. This whole process has been extremely disheartening and frustrating as it has added weeks of work (and added costs) for us and has not allowed us to begin using our kitchen. Customers pay not only for the product, but for the knowledge of the workers and this was a huge let down.

We really hope that Sherwin Williams works with us to fix our issue, but so far they have not been willing to help at all.

Reason of review: Lack of knowledge of workers caused us a huge money loss and headache.

Monetary Loss: $7000.

Preferred solution: Let the company propose a solution.

Sherwin Williams Cons: Customer service, Workers not knowing their products.

Location: Lexington, South Carolina

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Guest

The missing bit of info here is what kind of wood are the cabinets made of? When you finish new wood, the type is crucial in how you proceed.

If the cabinets are of a soft wood like pine, then the employees were correct in their directions---apply wood sealer, wait 30 minutes and then apply stain, let dry for awhile, then wipe off the excess that did not penetrate. Then, sand with fine sandpaper lightly, wipe off the sawdust with a tack cloth and then apply the poly, etc. If you are finishing a hard wood like oak, etc. then you do not want to apply a wood sealer---in which case you get the results you got.

All in all, always follow the can directions or try to find someone who actually has done this kind of work themselves. Most employees in these stores haven't a clue. You can salvage the bad results by determining the type of wood and then sanding all the cabinets down to bare wood and starting again. Alot of work, but that's about the only solution other than ripping them out and buying new.

By the way, I have been doing this kind of thing for decades an have found that Minwax makes a good product line of stains and polyurethane, etc. which is cheaper and better than other brands.

I definitely would not go to a Sherwin Williams store for anything like this---much too expensive for what you get. Good luck.

Guest
reply icon Replying to comment of Guest-1185620

The reviewer lists sanding sealer as the product used, so it sounds like the store sold them sanding sealer but instructed them to use it like a wood conditioner which you're referring to. Sanding sealer would be used in between the stain and the poly, wood conditioner would be used before the stain.

Completely different animals.

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