The paint quality is very good, and for simple things the service is fine.The problem comes when you want something other than paint.

I want their nitrocellulose lacquer, for example. There's no law against me having it, but they won't sell it to me. I spent some time writing to their corporate headquarters asking about this and had someone call me who (with a fair amount of attitude) asked what I wanted - he hadn't seen my correspondence at all. So if you write to them, whatever you write will just be discarded so don't bother.

I shared my concern with him and I was told, basically, that I can't possibly know what I'm doing so they won't sell it to me. I use that stuff quite a bit and can obtain it readily from other sources, but I hear SW makes the best. After being told that I would not be sold it (and then not given any clear direction on what would qualify me to buy it) I asked that my displeasure be conveyed to their leadership. He then gave me a condescending speech about how we live in a great country where I was free to express my displeasure about lacquer.

I'm sure that's what all the war vets were fighting for in WWII - my right to complain about the lack of lacquer. He also mentioned that they only sell it in huge quantities that I wouldn't be interested in, even though their website lists quantities in a single gallon can - so clearly he's full of it.

I can actually drive to the states where SW will sell it to me, and then drive across the boarder with it (because the Canadian government doesn't care if I have it).So basically, SW thinks you are a child and doesn't trust you with the same kind of lacquer you can just go buy at Home Depot.

Review about: Sherwin Williams Paint.

Monetary Loss: $200.

Had an Experience with Sherwin Williams?

Write a review


Terms of Service
Post Comment
Etobicoke, Ontario, Canada #782301

Mainly, because it sounds like you're in Canada, its because our lacquers don't have compliant labelling to be sold as a retail product. Just pretend you have a small business making furniture in your garage or something, are not purchasing as a retail customer, and request the msds. Sadly enough, we can be fined for selling lacquers to retail customers....

Trenton, South Carolina, United States #714555

I work at SW and have no idea of why your having this issue. Is the store your buying from only retail or something?

You May Also Like

Will the real Sherwin Williams San Antonio Sage please stand out Sherwin Williams "Hi there, I purchased San Antonio Sage and Olive Grove a few years ago. Did some renovations recently and purchased another 5 gallon bucket of San Antonio Sage. Shouldn't the color..." Read more Billman Home Services - Breach of Contract Billman Home Services "BREACH OF CONTRACT March 26th 2017, we hired Nick Billman to enclose our patio, April 18th, build 2 sheds, May 23rd, add circle to our drive, and April 28th, remove..." Read more My VersaTube pole building collapsed! VersaTube "I purchased a metal frame building from Versa Tube, which their engineers designed for the area of Minnesota I live in. The building collapsed! I purchased a VersaTube metal frame..." Read more Wolf Home Products - Wolf Cabinets Hudson Cabinets Review from Nashua, New Hampshire Wolf Home Products "We redid our kitchen August 2014 and chose Wolf because of price and we liked the look of the sample cabinet in the showroom. They seemed well made, but now..." Read more Jawbone - $150 band was broken in less than a year and I’ve received no compensation or adequate customer support Jawbone "My UP3 band was broken in July 2016 and I opened my first ticket using Jawbone support page on July 20th, 2016 I was asked for detailed information about the..." Read more Adventure RV - AVOID AdventureRV.net Adventure RV "If anyone is in the market for RV parts, I would STRONGLY DISCOURAGE you from dealing with AdventureRV.net. I recently had one of the worst customer encounters of my life..." Read more The Cover Guy -  Warranty  and poor quality The Cover Guy "I bought a cover from this company.After about 8 months of having it I noticed it started to have an intention on it .It called them and was told to..." Read more Spates the Florist - DO NOT order online. Spates The Florist "I am very displeased with Spates the Florist and Garden Center. I intend not to purchase from this business again. A note of disclosure before I detail the problem I..." Read more