Sherwin Williams
Reviews and Complaints
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Verified ReviewerPoor Customer Service
Preferred solution: To get High Reflective White in a small size.
User's recommendation: If you need help from a store, go somewhere else.
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Verified ReviewerBad Customer Service
Preferred solution: Color in a smaller size or a suggestion about one close in color as it's only touch up.
User's recommendation: Choose another paint provider
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Verified ReviewerDissatisfied
Preferred solution: Full refund
Attempting to locate monthly rent check
Issues with there Emerald paint, semi gloss
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct info
I hired a painter to stain my deck. He recommended and applied Sherwin Williams-superdeck.
After one year, the stain peeled off.
The painter said this is known as a very good product and should last 3-5 years.
I called the Sherwin Williams store in Minocqua Wisconsin, where my cottage is located and home to the painting company. I spoke with a man named Drake. He said the stain only lasts one year here in Wisconsin and offered 2 free gallons of stain as consolation for the failed staining job.
This is a very poor customer service attempt and a poor representation of your product. The "free" 2 gallons is good, but certainly doesn't take into account the labor to apply, remove and reapply the product.
This prompted me to contact the Sherwin Williams corporate office. I spoke with Jackie, who gave me the telephone number of the district manager-Ryan Caho.
I am disappointed that I have to get involved with more managers after calling the corporate office.
Why couldn't customer service handle it?
I called Ryan Caho. As of today I have not received any response.
Preferred solution: Price reduction
User's recommendation: the jury is still out.
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Verified Reviewer | Clinton, North CarolinaReport on Duration applied in 2008
User's recommendation: I would strongly advise anyone to use Sherwin Williams Duration.
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Verified Reviewer | Wellsville, New YorkCOVID 19 complaint
- Decent paint closer to home
- Products
- Employee
Preferred solution: Let the company propose a solution
User's recommendation: Train your employees..
Website
- Paint and location
- Website is horrible to navigate
Preferred solution: Fix the damn website
Coupon cancellation
Billing
Preferred solution: Just need a copy of an invoice.
Incompetent Staff
Associates screwed up my 2 gallon paint order by 50% ( I ordered 2 gallons of the same type and color in person, they made one gallon ), they quoted me $25 a gallon then tried to charge me $42.42 a gallon ( huge bait and switch! ).
They lost my gallon of paint that I brought in to match and tried to shoo me away without it, and without the other gallon of paint that I ordered. My order had to be rung up 3 times because associate missed items. Associate became visibly angry with me for pointing out mistakes.
There was only one other person in the store when I placed my tiny order and they still couldn't handle it without totally botching it. Will never go here again!
Preferred solution: Apology
User's recommendation: Stay away!
Store service
Refuse service
Preferred solution: Deliver product or service ordered
User's recommendation: Go somewhere else
Not in compliance
At the Hollywood Florida store, on Hollywood Blvd, an employee is refusing to wear a mask. From what I was told, this is in direct violation of company policy, as well as a violation of the public health policy that Broward County has put in place.
The name that appears on his shirt is Omar. He could be asymptomatic and spreading this virus to any and everyone he comes in contact with. Omar does not seem to care. When asked about him not wearing a mask he replied, "It's my personal choice".
Apparently he is the only 1 at that location that is allowed to make such a personal choice. Because of this person going in and out of the building and potentially exposing people to COVID19, I have chosen to take business to the Hollywood store on Taft St, where EVERYONE there is in compliance.
- Custom match of colors
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You can see it was not prepped correctly by your contractor. Look how dirty it is under the paint. Paint is only as good as the surface it adheres to, and sadly yours wasn't a good one.
Are your kidding? Look at the condition of your wood.
Lack of prep and poor painting technique. Get a life.