Anonymous
map-marker Manchester, New Hampshire

Thin paint

I've painting for years. My paint store is closed on Sundays so I went to Lowes and bought Sherman Williams.

I've never experienced anything like this. The paint is so, so thin and shows every stroke. If I continued, I would surely need at least 2 coats, maybe 3 to even it out. So disappointed in a product that's been around for decades.

Stopping and buying quality Benjamin Moore tomorrow.

Benjamin Moore = One and done! Lesson learned.

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Linda B Qqw

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Verified Reviewer

Shocked at Huge Price Increase

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Sherwin Williams - Shocked at Huge Price Increase

I stopped buying Sherwin Williams paint after my last visit to a local Sherwin Williams paint store to pick up a quart-sized can of touch-up paint. I nearly fell over when they charged almost $40 for this paint.

One gallon is almost $100. They made a massive increase in prices to satisfy their stockholders at the expense of the middle-class homeowner. The bottom line is this: you will not be able to tell if Sherwin Williams paint is on your wall when a skilled painter does the job.

There are many reputable paint companies that make durable paint for half the cost. Do yourself a financial favor and look elsewhere for paint.

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Loss:
$20
Pros:
  • Good paint
Cons:
  • Huge price tag

Preferred solution: Price reduction

User's recommendation: Look for cheaper, but good brand of paint.

Kimberly Iux

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Verified Reviewer

Rude employees

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This is the second time I've been there. The locations were different, with one being managed by a man and the other by a woman.

Both were extremely, passively rude, they exhibited short patience, and were condescending. They continually interrupted me as I was trying to speak. It was an unprofessional environment and not welcoming at all. If this wasn't the paint used in my home when it was built, I would never go back there.

I would even encourage other people, especially people like me, to avoid that place. If this continues to be a consistent experience, I may take further action.

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Preferred solution: Better, respectful service.

Karla M Iul

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Verified Reviewer

Bad paint. Bad service and refusing a refund

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Sherwin Williams - Bad paint. Bad service and refusing a refund
Sherwin Williams - Bad paint. Bad service and refusing a refund - Image 2
Sherwin Williams - Bad paint. Bad service and refusing a refund - Image 3

I was not treated well as soon as I walked into the store. Then when I paid for the paint - over $100 for one gallon!

I paid and walked out. Got home - started using their paint. And it was lumpy! It dried so fast that it left bumps!

I took pictures and sent them right away and called. I'm still trying to get my refund four days later! They are very unprofessional and lack the kindness they should extend to a first-time customer. Now they say I have to be on the road for over two hours to get my refund?!?

I told them to send me a check or put it back on my credit card. I've heard nothing!

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Loss:
$600

Preferred solution: Full refund

User's recommendation: Not worth the money

stephen j Ypj

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Verified Reviewer
| map-marker Mashpee, Massachusetts

Safety Concern

I want inform you of a safety hazard at your Falmouth Highway, Mashpee MA store. Drivers are cutting across your property as a shortcut to and from a street named Ninegret Ave.

While walking one day I was almost hit by a driver using the shortcut. This area needs a fence or bollards to prevent this.

Left unrepaired, a serious accident is inevitable. Thanks

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Joan H Nwb

Will state my reason when the call is answered

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I have been a loyal Sherwin-Williams customer for more than 30 years. Every home that I have purchased or renovated has been done with Sherwin-Williams paint.

Unfortunately, I am very dissatisfied at your current inflated prices.

I need a small amount of touchup paint, and I am asked to pay approximately $30 for a quart. This is nothing but greed and a total disrespect for customer loyalty.

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User's recommendation: Sherwin-Williams has gotten greedy.

Quamaine Rxw
map-marker Orange, California

Bad Service

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We are required to supply a book to the clients for each one of our warehouse building projects. The city actually wants to inspect the book to get the final inspection.

Today, I drove to three different Sherwin-Williams stores to request draw downs. The first store informed me that they no longer produce draw downs. They directed me to the store, which is located down the street approximately 5-miles. When I arrived at this second store they informed me that corporate has moved all draw downs to the Santa Ana store, so I drove to this store, located at 1958 E.

Edinger Ave., Santa Ana. When I arrived at this store, I was told that unless the paint was purchased from this store, we will not create draw downs.

We must purchase 1,000-gallons a year of paint through our subcontractors.

the interesting this is that I went to the Vista Paint store to request two copies of draw downs for their paint and they said no problem.

My suggest is that anyone thta wants quality service, DO NOT GO TO SHERWIN-WILLIAMS.

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Anonymous
map-marker Miami, Florida

Sarcastic store manager

Asked if they would tint to a very light blue the problock oil base primer and the answer was. Maybe asked if it dries flat answer.

Maybe we'll then was told to take my business elsewhere.

Sherwin Williams will hire anyone because they treat their employees with no respect. I know this for fact as my oldest son was a store manager in abilene Texas as well as Waco Texas prior.

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Jodine Wmo

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Verified Buyer
| map-marker Chantilly, Virginia

Terrible Service

Contains 1 confidential file for company representatives

I bought a kit of two part coating, it is not what I asked for and they are willing to do nothing. They jerked me around for almost 1 month just to tell me $280 plus down the drain.

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User's recommendation: Stay away if you want to get what you pay for.

Jodine Wmo

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Verified Buyer
| map-marker Chantilly, Virginia

Worst service ever.

Contains 1 confidential file for company representatives

I bought over $280 of paint, I got the wrong item and after 1 month they refuse to prove I'm right, and they offer no recourse.

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User's recommendation: Stay away if you want to get what you payed for.

Carla L Wjg

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Verified Buyer
| map-marker Chula Vista, California

One of your workers used his discount to buy a 5 gallon paint didn't pay and stole my 200

Contains 2 confidential files for company representatives

A worker for this company told me he could use his company discount for my shops paint . So I sent hum 200 dollars

He went to the store placed the order used his account discount marcos cuevas but he lied and said his name was alex according to the cashier .

He left and now he won't return ny money and he's asking for another 100 or he won't pay back .

Fraud scam ! Emotional distress ...

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Loss:
$200
Pros:
  • Good products
Cons:
  • Need to check their workers better

Preferred solution: Full refund

User's recommendation: Please make sure you go with them and ask I'd

Anonymous
map-marker Lake Wales, Florida

Former Employee W2

On line apply for work so on line appointment Is not true etc ... 3 party stay up interested in hired people etc..

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Anonymous
map-marker Greenville, South Carolina

Complaint

On Tuesday, 12/5 at 2:00 pm, one of your delivery trucks from Matthews, NC, License plate JX 2178 driving on Bruton Smith Blvd in concord, NC was blaring filthy rap music from his vehicle. The f words and other foul language was coming from the rap song for all to hear.

I had my grandchildren in the car with me and quickly closed my car windows.

I believe this is unacceptable and also providing a negative opinion of your company.

I would think a better company policy be in place to avoid this.

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Anonymous
map-marker Katy, Texas

No response to previous csll

I have not heard a thing from anyone. So disappointed I spent almost $5000 on paint at SW and this is my thank you , No Reply

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User's recommendation: Consider a different brand

Anonymous
map-marker Charlotte, North Carolina

Complaint

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I appreciate your time, my problem has been solved, the store manager now has replaced my part, which is what he should have did to start with. Thank you for helping me Im a small business and if I hadnt got the part for my sprayer, I would have had to buy another one

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Randall W Uog

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Verified Reviewer

Employee sent my child a disturbing photo formno teason

I was clipped by. A car on my bike on July 7 afterwards I went to Sherwin Williams on Franklin Blvd Gastonia NC to call the police when disturbingly the young girl at the counter told me I couldn't make the call I immediately was upset I was in immediate pain and needed medical assistance she still refused to let me make the call...2 days later my daughter was sent a photo showing me in the store holding a knife

...now this i promise I had a pocket knife amd.it stayrx clipped to my pocket the.whole time i was in the store.

I don't know how this girl found out who my daughter was because she obviously not a friend dude to her arrogance and ride nature.

My daughter is nothing like this. And let me remind you folks something..I had been hit by a car and was in tremendous pain and was denied even to make a call for medical assistance, but this girl had the nerve to send and photo shop me holding a knife, making me look violent...i can't express how unprofessional and how low down this is ...I'm so to ask she be fired respectfully, and to be publicly exsed for her wicked act...tjis is reflecting on managememt that was no where to be found that day...hrr name was Bre.

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Loss:
$1
Cons:
  • Terrible employee attitude

Preferred solution: Compesated

User's recommendation: Fired no questions asked

2 comments
Guest

You need to file a police report. Let the police look at store camera footage and your daughter’s phone.

Guest
reply icon Replying to comment of Guest-2381161

YES!!! That is solid advice!

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About

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Summary

Sherwin Williams supplies paints, stains, colors, product finishes, protective and marine finishes and aerospace finishes for the customers which represent different industries. Speaking about the industries included into the serving area here can be named food, beverage, healthcare, mining, rail, paper, oil, power generation, steel fabrication, gas and other ones. The company works with a wide range of clients. They are homeowners, private contractors, architects, specifiers, designers, facility mangers and home builders. Sherwin Williams is a US-headquartered company with representative offices located all over the world. The company is oriented at the stabilizing of relations with the customers and investors and has a staff hired for providing necessary numerical data and other information concerning the occupation and services of Sherwin Williams.

Sherwin Williams reviews and complaints

Sherwin Williams is ranked 53 out of 1132 in Building Products category

Area Served

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