Sherwin Williams

Dear Sherwin-Williams ,

I am writing in reference to Case #1151**** to provide additional clarification and to formally acknowledge the actions taken by the Sherwin-Williams store on Nostrand Avenue, Brooklyn.

After reviewing the situation in detail, I would like to clearly state the following: The Nostrand Avenue store manager followed the correct formula and numerical specifications when producing the paint. The color discrepancy originated from an incorrect sample issued by the 3rd Avenue store, despite the sample carrying the correct color name and designation.

Once the issue was identified, the Nostrand Avenue store manager acted in good faith to resolve a problem that did not originate at his location.

It is also important to note that: In correcting this issue, the Nostrand Avenue store incurred a direct financial loss, as the manager provided corrective paint without charging me, despite the error originating from another store location.

As I understand it, each store operates with its own financial responsibility, and the Nostrand Avenue store was not obligated to absorb the cost of another stores mistake.

I would like to formally state that: No fault or responsibility lies with the Nostrand Avenue store or its management. The manager demonstrated professionalism, integrity, and a strong commitment to customer service by resolving this matter despite the financial impact to his location.

I appreciate the corporate teams attention to this case and wanted to ensure that the facts, including the financial impact on the Nostrand Avenue store, are accurately documented.

Thank you for your time and consideration.

Sincerely,

Yevgeny Zats

Water Worl

Waterworldinc@***.com

The Paint quality has gone down immensely. I do not recommend this paint any more I have been working with this company for over 20 years I no longer recommend this company or this paint any more.

the customer service is very bad and so is the paint quality. The interior paint duration, super paint and proclasic they are horrible paint they have trouble with drying they do not have any body. This paint drips down. This extremely expensive for the quality you are selling.

This company no longer give warranty for the paint. Now all the gallons have apply primer first before using the paint. When you paint interior from white to white. now according to them you need to mandatorily apply primer first.

When before this was never necessary. The dark color also look good as the base color are very bad and the paint looks streaky.

I called Sherwin-Williams customer service and spoke to a gentleman named Sam. I told him of the issue with the major rust that formed on the lid and the can and that it ruined nearly a half a gallon of paint.

Sam told me it is not their problem and that if anyone lives in a high humidity state, all of their paint should be stored in an air conditioned house. I have purchased paint from other companies and have never had a problem with the lids rusting. Beware of this company as they do not stand behind there product, which would also include the can and the lid. They are fully aware that their paint cannot be stored in a garage and must only be stored in an air conditioned location.

Sam offered no solutions other than to keep the paint in air conditioning or transfer it to glass jars.

He also suggested that I should have used all of the paint that I purchased at one time. Do not buy paint from this company.

I stopped buying Sherwin Williams paint after my last visit to a local Sherwin Williams paint store to pick up a quart-sized can of touch-up paint. I nearly fell over when they charged almost $40 for this paint.

One gallon is almost $100. They made a massive increase in prices to satisfy their stockholders at the expense of the middle-class homeowner. The bottom line is this: you will not be able to tell if Sherwin Williams paint is on your wall when a skilled painter does the job.

There are many reputable paint companies that make durable paint for half the cost. Do yourself a financial favor and look elsewhere for paint.

We are required to supply a book to the clients for each one of our warehouse building projects. The city actually wants to inspect the book to get the final inspection.

Today, I drove to three different Sherwin-Williams stores to request draw downs. The first store informed me that they no longer produce draw downs. They directed me to the store, which is located down the street approximately 5-miles. When I arrived at this second store they informed me that corporate has moved all draw downs to the Santa Ana store, so I drove to this store, located at 1958 E.

Edinger Ave., Santa Ana. When I arrived at this store, I was told that unless the paint was purchased from this store, we will not create draw downs.

We must purchase 1,000-gallons a year of paint through our subcontractors.

the interesting this is that I went to the Vista Paint store to request two copies of draw downs for their paint and they said no problem.

My suggest is that anyone thta wants quality service, DO NOT GO TO SHERWIN-WILLIAMS.