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Zero Customer Service from this dreadful woman who was agressive arrogant and totally unhelpful......The Paint was paid for in advance (over $700.00) but The Manager was Totally unwilling to keep the paint for a few was against company Policy (Really!?!) and she would be sacked if the Paint was not picked up within a week of payment......what Planet is she on to be unwilling or unable(?) to accommodate a simple request and if this is the fear that the company instill in employees over a simple Customer Service request, then they and this woman do not understand Business and Customer Service. This woman made a nuisance of herself calling my Client in NY and repadly doing so and then calling me - This woman has a problem and sadly is a poor communicator. Steer clear of this store in Poinciana Florida

Product or Service Mentioned: Sherwin Williams Manager.

Reason of review: Poor customer service.

Preferred solution: A Written Apology from The Store Manager Store #2740.

I liked: Very little, Assistant was probably embarressed by her manager.

Company wrote 0 public responses to the review from Jan 05, 2017.
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Painterdave thinks you're a tool


That's not uncommon. I've seen a ton of managers make the exception for really good well known customers.

I've seen a lot of managers get fired for it as well. It sounds like a ridiculous policy but Sherwin takes it super serious. Pre Billing is a big no no at SW & most paint companies in general. There were enough instances where a painter would leave paint in a store for several weeks & it would either get thrown out or sold as mistints & he would show back up pissed off asking about his paint.

So SW is pretty hardlined on that policy.

A little work around I used to take advantage of is I would put it in as a delivery but I would set it up for a couple of days later.

Deliveries have to be billed to be submitted. So then on the day of pick up I would just go in the system & alter it saying customer decided to pick up instead.

Dayton, Ohio, United States #1266618

It is company policy at SW that all paint must be picked up or delivered the day it is paid for. It is actually because they are self insured and can be held responsible for damage to or loss of the product if something happens to it in the store.

If it is stored at the store for a day or two it usually is no big problem. Managers have quite often been fired for violating this policy.

Muncie, Indiana, United States #1266375

What is hard to understand? Managers at Sherwin Williams stores in Poinciana Florida don't make national policy.

You wanted her to lose her job to accommodate you? To pick up paint in FLORIDA (?) for your "client" in NY (?)

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