Sherwin Williams
Reviews and Complaints
Manager Making Harrassing Call
Sherwin Williams paint with primer not covering.
Bought 13 gallons of sherwin-Williams paint with primer ($52.00 a gallon stuff) recommended by sells rep. To paint livingroom, dinning room an entry way....
Walls and ceiling.
Told rep, house built in 1986, hadn't been painted since. After 5 to 7 coats, covering...
Walls and ceiling. Told rep, house built in 1986, hadn't been painted since. After 5 to 7 coats, covering Navaho white, still not covered. Went to buy more paint to finish job.....
Commented that I was surprised that it wasn't covering..... sherwin rep. Said, "I don't understand..... Let us send someone out to look at the job tomorrow." Tomorrow came and went, no one called, so Saturday, i called them and got lip service.....
Bring my paint back in and they would put it on a test board.... Right, like that helps me. I went back and bought 10 more gallons of paint. Call me ***!
Got same song and dance and excuses why someone couldn't come look at the project. "Will have someone out Monday. " today is Tuesday and they not only hasn't been out, but didn't call. MY BROTHER OWNS STOCK IN THIS COMPANY.
And this is how they treat customers. Wasted time, money on paint and paid painter, by the hour to put 7 coats on the walls.
Think there is a problem with this product but, a bigger problem with customer Service!
- Paint
- Service
- No one is does what they say
Preferred solution: I'm out $900 for paint and about 3 times what labor should have been. Min. Refund on paint! Customer service's lack of follow-up and excuses and time I lost waiting for sherwin to resolve this problem really upsets me!
Sherwin Williams - Terrible Customer Service
Sherwin Williams - Manager Review from Ardmore, Oklahoma
I was recently hired at Sherwin Williams for a part time position. The manager did the initial interview and hired me, after an hour of waiting, shortly after.
He shook my hand and told me to start on Monday, and that he would email me all the needed info. Because I now had a job, I stopped looking for one. After the weekend had passed and I still hadn't received any emails, I called Saturday evening, where the manager was "out of town." On Sunday I began to worry. I called again that morning and finally got ahold of him.
He flat out lied and told me I was never hired there and that I must have misunderstood him. I did not misunderstand him. If I had any inkling of doubt when he shook my hand and said "see you on Monday," I would have asked before I left. This man's dishonesty cost me several days of job hunting.
My husband and kids live paycheck to paycheck, and thanks to him, we are currently doing without. The worst part is that this man did not think twice about what he did, and I probably didn't cross his mind after he hung up the phone.
So inconsiderate. I will never buy another thing from his stores.
Reclass driver
Paint Falling Off House -
- No one is does what they say
Preferred solution: Full refund
SW Solid Stain vs. Behr
Unbelievable, I spent nearly 20 years using SW solid stain on my house. I was convinced this was a premium product, even though others told me to simply try something like FF stain or other.
Finally a Home Depot opened in our area, and I gave Behr outdoor solid stain a try. This is the first time I have not had ANY flaking or bubbling of stain after 3 years on the house - all cedar sided. With Sherwin Williams I routinely had problems with stain adhering to cedar and it showed in the 1st or 2nd year. I feel like such a fool for having stuck with SW for so long.
I've always suspected this was not a quality paint, but they certainly have the market cornered on name recognition. I tried telling the local SW store about my problems but they did NOT want to hear it -ever. They would blame the application prep. Extremely arrogant and unconcerned employees at the store in Muskego WI.
I will never use SW products again. This product is not worth the money you pay for a premium stain.
"Property Solutions" BAD!
Hired a contractor who used this on a commercial job. Bubbling and wiping off with any water.
The stuff is coming off of doors, walls and any other surfaces. I am deeply concerned and wish there was a disclaimer available on the label to warn any and all consumers. I understand the need for cheap paint for certain applications, but this is not one of them. We need some help from Sherwin Williams asap, and they do seem to be ready to hear our facts.
The problem begins with customers of a vendor not knowing that there is such a cheap and low performing paint out there.
We would specify Sherwin Williams, but not know (necessarily, as not everyone would) to specify a higher quality paint. This leads to incredible problems.
Roller Frame Review
Old paint leaching through the new paint
- Paint
- Service
Preferred solution: Full refund
Sherwin Williams Paint Review from Greenville, South Carolina
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Verified Reviewer | Coplay, PennsylvaniaSherwin Williams Paint Review
Paint bubbles
We painted our living room and loved the paint - it covered well but suddenly bubbles started appearing on the wall. we scraped, spackled and tried again.
This time the bubbles appeared somewhere else. My husband must have painted the same wall 5 times. Sherwin Williams claimed that they knew of no such issue. A couple years later we tried again and painted out bedroom.
We have the same *** issue!!! My husband is furious and we are now on day 5 waiting for the Sherwin Williams rep to call us back.
WE WILL NEVER USE SHERWIN WILLIAMS PAINT AGAIN!! DO NOT BUY!!
- Bubbles
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Golden Gate, FloridaTo Go Shagreen was 1-2 shades darker than 5 gallons Harmony
Sales people never informed me that the test I used on a wall in my home from the Shagreen, would be much darker than what was actually bought by my paint contractor. Same numbers….different shade.
I am disgusted at the sales rep's response to my contractor, saying the purchased 5 gallons are not necessarily guaranteed to be the same as the To Go containers. THEN WHY PURCHASE THE TESTER PRODUCT??? SW should have offered to supply the To Go color and reimburse me (or the paint contractor) to re-paint the 2 bedrooms.
I am a realtor (many opportunities to recommend SW paint to contractors); wish this contractor had gone with my suggestion to use Baer paint, which is more consistent. I hope to get a response from SW before I report this to BBB.
Preferred solution: Full refund
Sherwin Williams - Paint Review
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Sherwin Williams hires from within the company, that's probably what he meant to say, why he called you to say that I don't know.