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Updated by user Feb 06, 2016

As expected SW didi nothing and I now realize that this site is a SW set up

Original review posted by user Feb 06, 2016

As expected Sherwin Williams did nothing.The reps have also contacted and visited the site without permission,in contacting my customer.The rep was informed NOT to unless the installer,and the designer was there to communicate all information.We have now located several other situations with the same product.One lost over 9000 to accommodate their customer.During our investigation,we determined that(by statements of several employees and managers)there has been a label change in the product,and are relabeling old materials.Due to these finding our recommendation has cost SW a 1.4 million contract with a church diocease due their rebuilding project.We have also closed ALL accounts to SW and will now specify B Moore in ALL projects.

Sherwin Williams is also under class action(proved by the FTC)in regards to their false and misleading advertisement of the low VOC coatings.Hope they lose.

Reason of review: Poor customer service.

Location: Daphne, Alabama

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